
Frequently Asked Questions
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HOW DO I PLACE AN ORDER?
A:
Please submit your orders via email to sales@snuggle.co.uk
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WHAT FORMAT SHOULD MY ARTWORK BE?
A:
We can accept files in the following formats: PSD/AI/EPS/JPG/TIFF/PNG. The ideal format would be a RGB file, 300 DPI resolution saved as a PNG with a transparent background.
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HOW DO I PAY FOR MY ORDER?
A:
Our preferred payment method is via BACS, you can also pay via credit or debit card.
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WHAT ARE YOUR TURNAROUND TIMES?
A:
Our turnaround time is approximately 5 working days after we have received artwork and payment. If you need anything sooner please don't hesitate to contact us we'll always do our best to accommodate.
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WHAT GARMENTS CAN YOU PRINT ON?
A:
We can print on a wide variety of garments. With DTG printing the more cotton in a garment the better it will print. We can also successfully print onto Polyester blend garments and some 100% Polyester brands.
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WHAT ARE YOUR GARMENT PRICES?
A:
We charge the same rate as the UK distributors and where we can pass on savings, we always will do.
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I NEED MY DESIGN TO PRINT IN BLACK?
A:
It can sometimes be hard to tell if a true black has been selected when designing artwork. Check your artwork by opening the colour selector in Photoshop and ensuring the hex value is #000000
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WHERE CAN YOU PRINT ON THE GARMENT?
A:
We can print on the front, back, front left or right chest, sleeves, inside neck and on the nape. Got an unusual request please ask we maybe able to accommodate.
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CAN YOU SHIP DIRECT TO MY CUSTOMER?
A:
We can ship direct to your customer, it is a white label service and therefore none of our details would be enclosed or attached.
